Refund and Returns Policy

Overview

Returns require a Return Merchandise Authorization (RMA) number. Returns cannot be processed without an RMA number.

Made to order items are typically NOT returnable.  

A minimum restocking fee of 25% or more, depending on the item, manufacturer policies, and circumstances.  If any of the product has been used and not in resalable as new condition, we cannot issue you a refund.

NOTE: If a customer ships product outside the USA all warranties are void and no returns are accepted regardless of circumstances.

Shipping Errors

Customer must notify us within 14 days of receiving tracking information or the product itself if there is a shipping error.

Defective Merchandise

Customer must notify us within 14 days of receiving product if there is a defect.  If a product is suspect of being defective, only a portion of the suspected product may be returned until the factory completes required testing to determine if the product is within specification. Optical Balance will pay for the shipping charges but it is the responsibility of the client to package the product in a suitable fashion. If the product is found to be defective then arrangements will be made to return the product. After the product is checked in and inspected a credit will be issued to the card used to purchase it. 

Cancellation Policy

Once a customer completes the checkout procedure and the order is processed it can’t be cancelled. At this point the customer must follow our return policy. 

If a customer refuses shipment of an order placed online, no returns will be accepted. If the customer changes their mind about an order they must go through the return policy.

Incorrect Address

Be sure to pay close attention to your shipping address information on the shopping cart page and reviewing details of the order confirmation when phoning/emailing orders processed by Optical Balance  representative.  If an order is shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package or will be responsible for the full cost of the items shipped.

Pricing

All products on this site are sold for profit. If errors are found in our items/case or pricing, Optical Balance  reserves the right to honor the price or correct the error.

Shipping
We ship within the lower 48 states.  When product is available, ground orders typically ship after a 3 business day warehouse processing time. Air orders typically ship same day if orders are entered by 11:00am Central Standard Time.  If you are shipping to a new address, please allow 1 day extra for ship-to account setup.  These are estimates and could change if special circumstances prevail.

International Shipping